This week is National Public Safety Telecommunications Week, honouring the telecommunication personnel dedicating their lives to public safety. 

"The dispatchers in emergency services are often forgotten about. We are the ones to take the first call with an emergency. This is a good time to promote who we are and what we do, and the fact that we are here serving you and the community," says Jenna Mattson, a local dispatcher with the Kenora Central Ambulance Communications Centre. 

Kenora CACC covers 371,378 square kilometres from the Manitoba border to the south, the U.S. Border; to the east on Highway 17, the community of English River and on Highway 11, Highway 802 and; to the north, Hudson Bay. Emergency Communications Officers dispatch 14 EMS Bases, 39 Fire Departments and 30 First Response teams as well as Lake of the Woods Search and Rescue. 

"It's different every day. We work 12 hour shifts days and nights. We are here 24/7. We're answering calls, and dispatching the medics and firefighters. We also provide any live-saving instructions. So we give pre-arrival instructions over the phone, so we're definitely their first contact. Every day involves different challenges and every day is a new day here. It's all about serving our public and keeping everyone safe," Mattson adds. 

Mattson says that the job can be stressful mentally and wants to educate the public on the hard work of our local Emergency Communications Officers. 

"This week is about awareness and letting everyone know that we're here. We've been through a rough couple of years with the pandemic  So please thank a dispatcher and give them a shout-out this week," she says. 

Jenna joined Monday's Q Morning Show to tell us more about National Public Safety Telecommunications Week. Listen below!